Real-time Inventory and Cloud-based Order Fulfillment System for Retail Client

From Vision to Reality

Our client, a retail giant with 500+ stores, specializes in consumer electronics and home appliances. They faced challenges in inventory management, order fulfillment, and delivery errors, leading to delays and customer dissatisfaction.

Objectives

Inventory Management Challenge

Lack of real-time inventory visibility caused delays and inefficiencies, while agents struggled to validate stock quickly, reducing customer satisfaction.

Order Fulfillment Inefficiencies

Legacy ERP bottlenecks led to warehouse errors and poor tracking of deliveries and exchange returns, affecting order accuracy.

Delivery and Optimization Needs

Inefficient delivery processes and poor route planning increased costs and caused delays, with no real-time tracking or proof of delivery.

 Technology Stack

Frontend : Next.js for web platforms and React Native for mobile apps.

Backend: Go-based services for APIs

Database: Single Store for data persistence

Cloud Platform: Google Cloud Platform (GCP) for hosting and scalability.

Integration: Legacy ERP system integration for data synchronization

Solution

Phase 1:

Real-time Inventory System

Developed a system to track inventory across zones, branches, and warehouses with instant updates via APIs integrated with the legacy ERP.

 Mobile App for Agents

Enabled agents to quickly check stock availability, eliminating manual processes and reducing delays.

 Improved Efficiency

Provided accurate inventory data, ensuring faster responses and better customer service.

Centralized Fulfillment and Tracking System

A cloud-based system streamlined warehouse operations with automated tasks, while mobile apps ensured real-time tracking and delivery management.

Mobile App for Agents

Real-time tracking improved accuracy and efficiency, with pincode -

based optimization enabling seamless deliveries and transparent exchange returns

OUTCOME

Operational Excellence

The integrated systems enabled seamless inventory management and order fulfillment, significantly improving efficiency.

Customer Satisfaction

Real-time inventory validation and error-free deliveries led to a 25% increase in customer satisfaction scores.

Scalability

The cloud-based platform provided a scalable solution, accommodating the client’s growing operational needs.